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Interactive user guide

Fortell Hearing Aids Setup Guide

Fortell AI hearing aids · Auracast guide

Step 1 · Before you start

Check your app and transmitter.

IPHONEiOS 18 or laterUse the latest Fortell app.
IPADiPadOS 26 or laterUse Fortell app 1.26.16 or later.

Before you search

  • Start an Auracast transmitter at your audio source.
  • Recommended: Avantree Audikast 4HA or C82 Aura.
Continue: join a broadcast →

STEP 2 · JOIN THE BROADCAST

Connect in the Fortell app.

Keep your hearing aids connected. Stay near the transmitter.

1

Update and open the Fortell app

Get the latest version. Open it on your iPhone or iPad.

Fortell app iconGet the app ↗
2

Open Auracast broadcasts

In the Fortell app, tap Account → Auracast broadcasts.

3

Select the broadcast

Under Available broadcasts, tap the broadcast you want to hear.

Expected: The broadcast opens. If it is missing, use the fixes below.

4

Enter the password if asked

A lock means the broadcast is protected. Enter the password. Tap the blue checkmark or arrow.

5

Return Home and listen

Tap Back, then Home. Adjust the broadcast volume there.

Connected: You hear the broadcast. Tap X to disconnect.

FIX A PROBLEM

Get the broadcast playing.

The broadcast is not listed

Check these in order:

  1. Confirm the transmitter is on and broadcasting.
  2. Move closer to the transmitter.
  3. Update the Fortell app. Reopen Account → Auracast broadcasts.

Fixed: the broadcast appears and opens when tapped.

The broadcast asks for a password
  1. Ask the broadcaster for the password.
  2. Enter it exactly.
  3. Tap the blue checkmark or arrow.

Fixed: the app shows the broadcast as connected.

Connected, but I hear no sound

Check these in order:

  1. Play audio on the TV, PA system, or source.
  2. Open Home. Raise the stream volume.
  3. Tap X. Join the broadcast again.

Fixed: the stream appears on Home and plays through both hearing aids.

I cannot find Auracast broadcasts
  • Update the Fortell app.
  • iPhone: use iOS 18 or later.
  • iPad: use iPadOS 26 and app 1.26.16 or later.

Still missing? Ask Fortell Support to check your device and app version.